Have you bought electricity but haven’t received the token SMS from Kenya Power? You’re not alone. Sometimes, token messages are delayed, lost, or never delivered. Fortunately, you can easily retrieve your most recent KPLC token using the myPower App, available on both Android and iOS.
This method is especially useful when:
- The SMS containing your token is delayed
- You accidentally delete the message
- You want to confirm your last successful token purchase
Why Use the myPower App?
While there are other ways to retrieve your latest KPLC token such as calling customer care on 97771 or dialling *977# on your phone, they come with a few limitations:
- Customer care responses may take time
*977#charges a service fee to access your last three tokens, and on top of this the mobile network charges
In contrast, the myPower app is free, instant and available 24/7.
How to Retrieve Your KPLC Token on the myPower App
Watch the step-by-step video tutorial below to see how it’s done:
Summary of the Steps:
- Download and install the myPower app from the Google Play Store or Apple App Store.
- Open the app and tap on “My Bill / My Token” from the homepage.
- Select the “Meter Number” option.
- Enter your token meter number used during the purchase.
- Tap on the search button to load the results.
A summary of your latest purchase including the amount paid, the total units and token number is going to be displayed. Also included in the summary is the meter number, account number and the purchase method used.
Final Tips
- Make sure you always double-check the meter number and account details when buying electricity to avoid errors.
- The token amount one receives after purchase varies depending on which Electricity Tariff one is currently on. As such, make a point to ascertain the power tariff you’re on before lodging complaints regarding the number of tokens you receive. Higher consumption of electricity (kwh) upgrades the consumer to a more expensive tariff.
