How to Unsubscribe Premium Services in Safaricom, Airtel or Telkom


premium services

So you have had enough with the premium services haven't you? It’s about time you got rid of them once and for all. This is how you should go about it:

Safaricom

  • For those on Prepay, dial *100*5#
  • For those on Postpaid, dial *200*5#
Then follow the following instructions:
1. Enter 4 for Premium Services and Games
safariocm premium services
Enter 4 for Premium Services and Games

2. Enter 1 to check your Active Premium Services otherwise enter 2 to Unsubscribe
Enter 2 to Unsubscribe

3. Enter the number of the service you want to unsubscribe from or enter 2 to unsubscribe from all of them.
Enter 2 to Unsubscribe from all Premium Services


Airtel & Telkom Kenya

Both Airtel and Telkom have no specific USSD codes to unsubscribe from premium services. I don't know what they’re waiting for because clearly some of their customers are being bled dry. Or maybe they are conveniently hiding behind the safety of their much lower subscription base. Maybe.

The only way I know of to unsubscribe when on this two networks is:

1. Unsubscribe from the message service by sending STOP or some other ambigous Code to the service number. This is assuming you know the service which is rather unlikely not to mention they also charge you for unsubscribing. So that only leaves us with option two which I've used personally.

2. Call the customer care and vent your frustrations. They'll check whether you have an active premium service and unsubscribe you. If you believe you were subscribed without your consent and subsequently charged, I would seek a refund. This also goes for Safaricom.
  • You can reach Airtel customer care by calling 100.
  • You can reach Orange Kenya customer care by also calling 100.
It has been my experience with Airtel customer care, unlike Safaricom, that you always go through in the first try. Kudos to them. They're also quite friendly.



Other ways you're losing your Credit

Despite their bad reputation, sometimes we are the ones to blame for falling victim for some of these premium services tricks. Nowadays they don't carry their trade just on the TV and Radio but are swarming all over the internet as I discovered. Clicking an ad or button on a site is sometimes all that’s needed to subscribe you into one of  these services. For instance, what begins simply as click to "clean your phone from viruses" ends up with you being charged for something you hadn't planned for. Don't believe me? Read for yourself here and learn ways through which you can protect your hard-earned money from unscrupulous premium services propagated through deceptive online ads.


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