How to Forward Calls in Windows 10 Mobile

Man on Phone
It's Not a Smartphone If it Can't Make "Smart" Calls

Regardless of how “smart” a phone gets, it still has to fulfill the most basic of functionalities - making and taking calls. But beyond that, you may have other needs pertaining to calls and one of them is to forward or divert calls. Forwarding/Diverting calls is indispensable if you have multiple numbers (e.g work and personal) because you can easily forward calls to which ever number you want. You can also forward calls to other numbers in situations when you’re busy or can’t be reached.

Windows 10 does this right out of the box, however finding the settings themselves is not easy. At least it wasn’t for me.  However, whether this works or not, will depend on your carrier/network provider. So first confirm with them and see if they do support forwarding/diverting calls. Some may not support editing the settings on the phone but will instead provide you with short codes to subscribe to the feature. Other than that, also make sure you ask the call rates as they may be different from the normally charged ones. To forward calls, try one of the following two methods.

Method 1

1. Open the Settings

2. Go to Extras

3. In Extras open the Network Services link

4. Under Call settings choose your network provider sim. For a dual sim phone, choose the sim you want to edit the settings for.

5. That should bring you to the call settings. Give it time to retrieve settings from your network provider.

6. Now just edit the numbers where you want your calls forwarded. There are four categories:
  • All Calls – this forwards all calls to the number you provide
  • When I don’t answer
  • When I’m Busy
  • When I can’t be reached
Call forwarding
Extras: Call Forwarding

Method 2

1. Open the Settings

2. Go to System  >> Phone

3. Scroll to the bottom to SIM settings

4. Select the SIM you want to change settings for

5. Under Calls you'll find a Call forwarding toggle. Turn it on then just below input the number you want calls forwarded to.
Call Forwarding
Phone Settings: Call Forwarding

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